Customer Support Executive

We are looking for Customer Support Executives with strong practical knowledge of AI tools and automation workflows. The ideal candidate will support users, troubleshoot AI-related issues, and ensure the smooth adoption of our AI-driven platforms. This role requires hands-on experience with AI applications and the ability to guide customers with accuracy and clarity.

Key Responsibilities

• Provide 24/7 customer support via chat, email, and phone (rotational shifts).
• Resolve queries related to AI tools, automation setups, and platform features.
• Assist users with AI workflows, prompt configurations, and integrations.
• Troubleshoot AI model responses, API-related issues, and system behaviors.
• Document support interactions and maintain organized logs.
• Collaborate with product/technical teams to improve AI performance and usability.
• Identify patterns in recurring issues and contribute to process improvements.
• Maintain professional, clear, and supportive communication at all times.

Requirements

• Bachelor’s degree in Computer Science, Data Science, Business, or a related field.
• Hands-on working knowledge of AI tools (ChatGPT, automation tools, AI builders, etc.).
• Prior experience in AI or SaaS customer support is strongly preferred.
• Understanding of prompts, workflows, API calls, and troubleshooting steps.
• Excellent communication, problem-solving, and analytical skills.
• Comfortable working rotating shifts, including nights and weekends.
• Strong customer-first mindset with the ability to simplify complex concepts.

Preferred Skills

• Experience with Zapier, Make.com, RPA tools, or other automation platforms.
• Familiarity with CRMs and ticketing systems like Zendesk, Freshdesk, Intercom.
• Multilingual communication ability.
• Capability to test, evaluate, and refine AI responses for customers.

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Application Question(s):

• Are you comfortable commuting to Bahria phase 7?

Work Location: In person