Qureos Mentor

Cloud Rexpo Pvt. Ltd.

About Us:Cloud Rexpo is a dynamic and fast-growing group of companies specializing in delivering cutting-edge IT solutions across the US and Canada markets. With a strong focus on innovation, scalability, and client success, we empower businesses to optimize their operations through technology-driven services.Our core offerings include staff augmentation solutions, enabling organizations to seamlessly extend their workforce with highly skilled professionals tailored to their business needs. We also provide end-to-end Virtual Assistant (VA) services, helping companies streamline operations, enhance productivity, and reduce overhead costs.In addition, Cloud Rexpo is actively involved in online education and professional training, equipping individuals and teams with industry-relevant skills to thrive in a competitive digital landscape. Our expertise further extends to the development and deployment of advanced CRM and ERP systems, designed to improve business intelligence, automate workflows, and drive operational efficiency across diverse sectors.At Cloud Rexpo, we leverage modern technologies, data-driven strategies, and a client-centric approach to deliver scalable, high-performance solutions that create measurable business impact.B2B Cold Outreach Specialist Job Overview:We are seeking a highly motivated and results-driven B2B Cold Outreach Specialist to join our sales team. The primary responsibility of this role is to generate qualified leads by reaching out to businesses across the USA and Canada and pitching our Virtual Assistant (VA) services. The ideal candidate will play a key role in the early stages of the sales cycle by identifying decision-makers, overcoming gatekeepers, and securing Zoom appointments for the closing team.Key Responsibilities:<ul><li>Conduct outbound cold calls to prospective B2B clients in the US &amp; Canada markets</li><li>Effectively pitch the company&rsquo;s Virtual Assistant (VA) services to business owners and decision-makers</li><li>Navigate through gatekeepers and successfully reach key stakeholders (owners, founders, or decision-makers)</li><li>Schedule and confirm qualified Zoom meetings for the closing team</li><li>Build and maintain strong relationships with prospective clients</li><li>Maintain consistent follow-ups with leads to ensure appointment conversion</li><li>Manage and update the sales pipeline using CRM tools</li><li>Track daily, weekly, and monthly performance metrics to meet or exceed KPIs</li><li>Collaborate closely with the closing team to ensure smooth lead handover</li><li>Analyze market trends and competitor offerings to identify competitive advantages</li></ul>Key Performance Indicators (KPIs):<ul><li>Number of valid Zoom appointments booked</li><li>Quality of leads generated</li><li>Conversion rate from calls to appointments</li><li>Contribution to closed deals (incentives &amp; commission applicable)</li></ul>Qualifications &amp; Requirements:<ul><li>2&ndash;3 years of B2B cold calling experience in US &amp; Canada markets </li><li>Bachelor&rsquo;s degree (preferred)</li><li>Fresh graduates with exceptional English communication skills, preferably from an O- Level / A-Level educational background, are encouraged to apply.</li><li>Proven experience in the full sales cycle, including lead generation and deal closing</li><li>Excellent English communication skills with a neutral or American accent</li><li>Strong persuasion, negotiation, and objection-handling skills</li><li>Ability to confidently engage with business owners and senior decision-makers</li><li>Demonstrated track record of achieving sales targets</li><li>Strong presentation and interpersonal skills</li><li>Experience with CRM tools is preferred</li></ul>Core Competencies:<ul><li>Results-oriented with a strong drive to meet targets</li><li>Excellent relationship-building skills</li><li>Resilience and ability to handle rejection in cold outreach</li><li>Strong organizational and time-management abilities</li></ul>Salary, Benefits &amp; Incentives<ul><li>Base Salary 100K-150K</li><li>25K commission on each closing</li><li>25K on achieving monthly KPIs</li><li>Paid Time off</li><li>Comprehensive on the job trainings</li><li>Professional Development</li><li>Career Advancement</li><li>Team Building Activities</li><li>Innovative Work Environment</li><li>Company trips</li><li>Wellness Programs</li><li>Performance based promotion</li></ul>Office Hours: 08:00 PM to 05:00 AM (Monday to Friday)Office Location: Bahria Town Phase-7, Rawalpindi.Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working on-site in Bahria Phase 7 from 08:00 PM to 05:00 AM, Monday through Friday?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>B2B cold calling: 2 years (Preferred)</li></ul>Language:<ul><li>English, fluently with the American Accent (Preferred)</li></ul>Work Location: In person

Intern

Location: Chandni Chowkh, RawalpindiSalary: Rs. 60,000 - Rs. 120,000 per month + Lucrative CommissionsJob Type: Full-timeTimings: 8PM - 5AMJob Overview: We are looking for a highly motivated and results-driven Sales Closer to join our dynamic team in the BPO sector. The ideal candidate will have a proven track record in sales, strong negotiation skills, and the ability to close deals efficiently. You will be responsible for converting leads into clients, meeting or exceeding sales targets, and contributing to the growth of the business.Key Responsibilities:<ul><li>Actively engage with leads to understand their needs and offer appropriate solutions.</li><li>Close sales deals by negotiating terms and finalizing agreements.</li><li>Meet and exceed monthly and quarterly sales targets.</li><li>Maintain and grow relationships with clients to drive repeat business.</li><li>Provide accurate sales forecasts and reports to management.</li><li>Handle objections and offer creative solutions to clients&rsquo; concerns.</li><li>Collaborate with the sales and operations teams to ensure customer satisfaction.</li><li>Stay up-to-date on industry trends and product offerings.</li></ul>Qualifications:<ul><li>Proven experience in a sales closing role, preferably within the BPO or call center sector.</li><li>Strong negotiation, communication, and interpersonal skills.</li><li>Ability to work under pressure and meet tight deadlines.</li><li>Excellent command of English and/or other languages (if required).</li><li>Ability to build strong relationships with clients.</li><li>Results-oriented with a drive to exceed sales targets.</li><li>High school diploma or equivalent; Bachelor's degree preferred.</li></ul>Compensation and Benefits:<ul><li>Competitive salary range of Rs. 80,000 - Rs. 150,000 per month, based on experience.</li><li>Attractive commission structure with high earning potential.</li><li>Opportunities for career growth and professional development.</li></ul>Location: Chandni Chowkh, RawalpindiJob Type: Full-time Shift: Night Timings: 8PM - 5AMJob Type: Full-timePay: Rs50,000.00 - Rs120,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable working in a Night Shift?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Cold Calling: 1 year (Preferred)</li><li>Digital Marketing: 1 year (Preferred)</li><li>Video Editing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

Client Relations Executive

Job OverviewWe are looking for skilled and detail-oriented Office Based - Virtual Assistants who are proficient in Adobe Premiere Pro to create engaging and high-quality video content and providing admin assistance. The ideal candidates should have a strong sense of storytelling, pacing, and visual aesthetics, with the ability to turn raw footage into polished final products aligned with brand goals.Key Responsibilities<ul><li>Edit raw video footage into compelling content for digital platforms (social media, website, ads, etc.)</li><li>Use Adobe Premiere Pro to assemble, cut, trim, and enhance video sequences</li><li>Add transitions, motion graphics, subtitles, sound effects and LUTs where required</li><li>Managing emails, schedules, and basic coordination tasks</li><li>Handling data entry and maintaining accurate business records</li><li>Updating and managing information in the CRM system</li><li>Assisting with documentation, reporting, and record keeping</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience as a Video Editor or similar role</li><li>Strong proficiency in Adobe Premiere Pro</li><li>Fluency in English</li><li>Ability to work in a team oriented and fast paced environment</li><li>Basic computer skills including Microsoft Office or Google Workspace</li></ul>Education &amp; Experience<ul><li>Bachelor&rsquo;s degree in any discipline (preferred)</li><li>2&ndash;5+ years of experience in video editing.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary based on experience.</li><li>Friendly and professional work environment.</li><li>Growth opportunities within the company</li><li>Comprehensive training would be provided</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is office based night shift role from 8PM-5AM/Mon-Fri, will you be comfortable with it?</li><li>Will you be comfortable to commute to our location in Rehmanabad near Chandni Chowk?</li><li>How much overall experience you have in video editing?</li><li>How much rating out of 10 would you give to yourself in Adobe Premier Pro?</li><li>How much salary are you expecting for this role?</li></ul>Work Location: In person

Office Based Virtual Assistant - Video Editor (Adobe Premiere Pro)

Job OverviewWe are looking for skilled and detail-oriented Office Based - Virtual Assistants who are proficient in Adobe Premiere Pro to create engaging and high-quality video content and providing assistance. The ideal candidates should have a strong sense of storytelling, pacing, and visual aesthetics, with the ability to turn raw footage into polished final products aligned with brand goals.Key Responsibilities<ul><li>Edit raw video footage into compelling content for digital platforms (social media, website, ads, etc.)</li><li>Use Adobe Premiere Pro to assemble, cut, trim, and enhance video sequences</li><li>Add transitions, motion graphics, subtitles, sound effects and LUTs where required</li><li>Managing emails, schedules, and basic coordination tasks</li><li>Handling data entry and maintaining accurate business records</li><li>Updating and managing information in the CRM system</li><li>Assisting with documentation, reporting, and record keeping</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience as a Video Editor or similar role</li><li>Strong proficiency in Adobe Premiere Pro</li><li>Fluency in English</li><li>Ability to work in a team oriented and fast paced environment</li><li>Basic computer skills including Microsoft Office or Google Workspace</li></ul>Education &amp; Experience<ul><li>Bachelor&rsquo;s degree in any discipline (preferred)</li><li>2&ndash;5+ years of experience in video editing.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary based on experience.</li><li>Friendly and professional work environment.</li><li>Growth opportunities within the company</li><li>Comprehensive training would be provided</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>This is office based night shift role from 8PM-5AM/Mon-Fri, will you be comfortable with it?</li><li>Will you be comfortable to commute to our location in Rehmanabad near Chandni Chowk?</li><li>How much overall experience you have in video editing?</li><li>How much rating out of 10 would you give to yourself in Adobe Premier Pro?</li><li>How much salary are you expecting for this role?</li></ul>Work Location: In person

Video Editor (Adobe Premiere Pro) - Rawalpindi

Job Title: Customer Support Executive &ndash; AI Tools, Automation &amp; Lang Chain Location: Bahria Phase 7 Job Type: Full-Time Working Hours: Rotational Shifts (24/7 Support)Job OverviewWe are hiring Customer Support Executives with strong hands-on experience in AI tools, automation workflows, and Lang Chain-based implementations. The ideal candidate will support users of our AI-driven platforms, troubleshoot AI-related issues, and ensure smooth adoption of AI solutions. This role requires practical exposure to AI workflows and the ability to guide customers through real-world AI use cases.Key Responsibilities<ul><li>Provide 24/7 customer support via chat, email, and phone (rotational shifts).</li><li>Resolve customer queries related to AI tools, Lang Chain workflows, automation setups, and product features.</li><li>Assist users in configuring prompts, chains, agents, memory, and integrations.</li><li>Troubleshoot AI model responses, LangChain pipelines, API issues, and system behavior.</li><li>Document all support interactions and maintain structured support logs.</li><li>Collaborate with product and technical teams to enhance AI usability and performance.</li><li>Identify recurring issues and recommend data-driven improvements.</li><li>Maintain clear, professional, and supportive communication with users.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Data Science, Business, or a related field.</li><li>Practical working knowledge of AI tools (e.g., ChatGPT, AI builders, automation tools).</li><li>Working knowledge of Lang Chain, including chains, agents, memory, and tool integrations.</li><li>Prior experience in AI or SaaS customer support is strongly preferred.</li><li>Understanding of prompts, workflows, API calls, and troubleshooting techniques.</li><li>Strong communication, analytical, and problem-solving skills.</li><li>Willingness to work rotational shifts, including nights and weekends.</li><li>Customer-first mindset with the ability to explain technical concepts simply.</li></ul>Preferred Skills<ul><li>Experience with Zapier, Make.com, RPA tools, or AI automation platforms.</li><li>Familiarity with CRM and ticketing tools such as Zendesk, Fresh desk, or Intercom.</li><li>Exposure to LLM orchestration, prompt optimization, and retrieval-based workflows (RAG).</li><li>Multilingual communication skills.</li><li>Ability to test, evaluate, and improve AI and Lang Chain-driven responses.</li></ul>What We Offer<ul><li>Hands-on experience with advanced AI and Lang Chain-based systems.</li><li>Collaborative and innovation-driven work environment.</li><li>Career growth in the AI, automation, and LLM ecosystem.</li><li>Competitive compensation based on experience.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable travelling to Bahria Phase 7?</li><li>Do you Have experience in AI Tools,Automation and Lang chain?</li><li>Do you have Excellent English communication skills?</li></ul>Work Location: In person

Technical Customer Support (AI)

Customer Support Lead / CX ManagerLocation: Bahria Phase 7, Rawalpindi (On-site) Job Type: Full-time Salary: PKR 80,000 &ndash; 100,000 (Based on experience)About the RoleWe are looking for a Customer Support Lead / CX Manager who can build systems, lead teams, and handle high-pressure situations in a fast-paced environment. This role is ideal for someone who goes beyond managing tickets and takes full ownership of customer experience.Key ResponsibilitiesOperations Management<ul><li>Oversee multi-channel support (calls, WhatsApp/chat, email)</li><li>Monitor live queues and ensure SLA adherence</li></ul>Escalation Handling (Critical)<ul><li>Manage high-priority customer complaints</li><li>Resolve driver disputes (earnings, behavior, fraud)</li><li>Handle safety-related incidents</li><li>Act as final decision-maker on complex cases</li></ul>SOPs &amp; Quality Control<ul><li>Develop and improve call scripts, templates, and escalation processes</li><li>Ensure consistent and high-quality customer interactions</li></ul>Team Leadership<ul><li>Conduct daily huddles and coaching sessions</li><li>Monitor agent performance and provide feedback</li><li>Manage performance reviews and improvement plans</li></ul>Customer Experience Ownership<ul><li>Improve rider and driver satisfaction</li><li>Identify and resolve key friction points in operations</li></ul>Cross-Functional Coordination<ul><li>Work closely with Operations, Tech, and Marketing teams</li></ul>Reporting &amp; Insights<ul><li>Track KPIs, analyze trends, and provide actionable insights</li></ul>RequirementsMust-Have Skills<ul><li>Strong communication skills (Urdu &amp; English required; Punjabi is a plus)</li><li>Proven leadership and team management experience</li><li>Ability to handle escalations and make decisions under pressure</li><li>Understanding of KPIs, SLAs, and performance metrics</li></ul>Good-to-Have<ul><li>Experience in ride-hailing, logistics, or BPO industry</li><li>Familiarity with CRM/ticketing systems</li><li>Exposure to automation tools or AI-based support systems</li></ul>Experience<ul><li>3&ndash;6 years of total experience</li><li>At least 1&ndash;2 years managing a support team (10&ndash;30 agents preferred)</li></ul>What We&rsquo;re Looking For<ul><li>Calm under pressure</li><li>Solution-oriented mindset</li><li>Strong ownership and accountability</li><li>High emotional intelligence</li><li>Fast decision-making ability</li></ul>Why Join Us?<ul><li>Opportunity to build and scale support systems</li><li>Leadership role with high ownership</li><li>Fast-growing and dynamic work environment</li></ul>Job Types: Full-time, Contract Contract length: 15 monthsPay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Team Lead – Customer Support

TIMINGS - 3PM TO 12AM LOCATION: BAHRIA PHASE 7 STRICTLY ONSITE JOBWe are looking for a professional Laravel/Web Developer who can work with us. The ideal candidate will be responsible for the layout, innovative design, coding of websites and backend. You will be working for us/ clients and will be involved in the process starting from concept to completion. The candidate will work on everything from the homepage to the site layout and functions.Responsibilities: The selected candidate has to carry out the following duties as Web Developer:<ul><li>Full Stack Laravel Developer</li><li>Writing efficient, testable, and well designed code using best development practices</li><li>Using standard CSS/ HTML practices to create user interface /website layout</li><li>Turning responsive and effective design into a working theme and plugin</li><li>Integrating data from various databases and back-end services</li><li>Collect and refine specifications depending upon the technical needs,</li><li>Creating and maintaining software documentation</li><li>Matching visual design intent by cooperating with web designers</li><li>Maintaining and scaling the website</li><li>Applying emerging trends and new technologies into activities and operations</li><li>Designing and implementing new features and functionality</li><li>Establishing and guiding the website&rsquo;s architecture</li><li>Contribute to cross-browser and cross-device testing to</li><li>Ensuring consistent display in major supported browsers on android, iOS, PC, and Mac.</li><li>Providing ongoing website support and enhancements after completion</li></ul>Skills &amp; Qualifications:<ul><li>Graduation in Software Engineering or Computer Science from an HEC recognized university</li><li>Strong work experience as a Web Developer</li><li>Thorough understanding of modern CSS/ HTML and programming skills</li><li>Portfolio of designing and developing responsive design websites</li><li>Familiarity with custom theme development and existing inbuilt Word-Press functions</li><li>Knowledge of PHP back-end development with SQL</li><li>Expertise in Cross-browser and Cross-platform issues</li><li>Capability to transform layout and wireframes into efficiently working HTML pages</li><li>Understanding about the Search Engine Optimization (SEO) process</li><li>Ability to work with debugging tools such as Chrome inspector, Firebug, etc.</li><li>Ability to solve complex problems and designs</li><li>Excellent grip over latest industry trends</li><li>Strong understanding of content management systems</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Will you able to manage your commute to Bahria Phase 7?</li><li>Are you comfortable working in evening shift?</li></ul>Work Location: In person

Laravel Developer

Join Cloud Rexpo Pvt. Ltd. and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.