Qureos Mentor

Cloud Rexpo Pvt. Ltd.

Location: Rehmanabad, RawalpindiShift: Night ShiftSalary Range: Basic Salary + Commission &amp; BonusesKey Responsibilities:<ul><li>Make outbound calls to potential clients to schedule appointments.</li><li>Provide exceptional customer service and maintain a professional demeanor.</li><li>Accurately update and maintain client information in the CRM system.</li><li>Collaborate with the sales team to ensure smooth handoff of scheduled appointments.</li><li>Meet or exceed daily and weekly call targets.</li><li>Handle client objections and inquiries with confidence.</li></ul>Requirements:<ul><li>Previous experience in a BPO or call center environment, especially in appointment setting or telemarketing.</li><li>Strong verbal communication skills in English.</li><li>Ability to work effectively during the night shift.</li><li>A positive, proactive attitude and strong organizational skills.</li><li>Basic computer literacy and experience with CRM software (preferred).</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthExperience:<ul><li>International Sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Sales Agent (On-Site, Night Shift)

We are looking for Customer Support Executives with strong practical knowledge of AI tools and automation workflows. The ideal candidate will support users, troubleshoot AI-related issues, and ensure the smooth adoption of our AI-driven platforms. This role requires hands-on experience with AI applications and the ability to guide customers with accuracy and clarity.Key Responsibilities<ul><li>Provide 24/7 customer support via chat, email, and phone (rotational shifts).</li><li>Resolve queries related to AI tools, automation setups, and platform features.</li><li>Assist users with AI workflows, prompt configurations, and integrations.</li><li>Troubleshoot AI model responses, API-related issues, and system behaviors.</li><li>Document support interactions and maintain organized logs.</li><li>Collaborate with product/technical teams to improve AI performance and usability.</li><li>Identify patterns in recurring issues and contribute to process improvements.</li><li>Maintain professional, clear, and supportive communication at all times.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Data Science, Business, or a related field.</li><li>Hands-on working knowledge of AI tools (ChatGPT, automation tools, AI builders, etc.).</li><li>Prior experience in AI or SaaS customer support is strongly preferred.</li><li>Understanding of prompts, workflows, API calls, and troubleshooting steps.</li><li>Excellent communication, problem-solving, and analytical skills.</li><li>Comfortable working rotating shifts, including nights and weekends.</li><li>Strong customer-first mindset with the ability to simplify complex concepts.</li></ul>Preferred Skills<ul><li>Experience with Zapier, Make.com, RPA tools, or other automation platforms.</li><li>Familiarity with CRMs and ticketing systems like Zendesk, Freshdesk, Intercom.</li><li>Multilingual communication ability.</li><li>Capability to test, evaluate, and refine AI responses for customers.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you comfortable commuting to Bahria phase 7?</li></ul>Work Location: In person

Customer Support Executive

Job Title:LLM Behavior &amp; RAG Training Specialist (Voice Agent Integration)Bahria Phase 7 Rawalpindi &ndash; OnsiteOverview:Looking for an engineer skilled in LLM orchestration and adaptive conversational modeling. The role involves RAG-based contextual training, multi-turn dialogue behavior tuning, and prompt-state optimization within a live agent environment&#9881; Core Competencies:<ul><li>Expertise in LangChain / LlamaIndex pipelines, vector DB structuring, and retrieval optimization.</li><li>Command over token-level reasoning control, prompt engineering, and system message alignment for personality consistency.</li><li>Practical experience with Vapi or equivalent voice orchestration frameworks.</li><li>Strong understanding of embedding generation, document chunking, and semantic memory persistence.</li><li>Ability to design emotion-conditioned dialogue layers and persona conditioning for human-like response flow.</li><li>Familiar with API-based model adaptation, few-shot reinforcement loops, and real-time conversational evaluation.</li></ul>Preferred Stack:Python &middot; OpenAI / Anthropic APIs &middot; LangChain &middot; Pinecone / Weaviate / Chroma &middot; FastAPI &middot; RAG architecture &middot; Vapi / TTS-LLM integration &middot; LLM fine-tuningIdeal Background:AI Engineer or NLP Developer with proven experience in LLM customization, RAG retrieval logic, and behavioral response tuning for production-grade conversational systems.Job Type: Full-timePay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

LLM and RAG Training specialist (Voice Agent integration)

Job Title: IT Support Specialist Location: Bahria Town Phase 7, Rawalpindi Shift: On-site, Day (9:30 AM &ndash; 6:30 PM)We are seeking a skilled and proactive IT Support Specialist to join our branch office. This role involves providing comprehensive IT support to our in-house employees, clients, and departmental teams. The ideal candidate will have hands-on experience with server management, Active Directory, dialer support, PFSense firewall, NVR/camera systems, networking, and hardware troubleshooting. Strong English communication skills and the ability to collaborate effectively with both Head Office and Branch IT teams are required.Key Responsibilities:<ul><li>Server Management: Install, configure, and maintain in-house servers; monitor performance.</li><li>Active Directory: Manage user accounts, group policies, and troubleshoot related issues.</li><li>Dialer Support: Provide client-end support and ensure dialer functionality.</li><li>Firewall Management: Configure and monitor PFSense firewall; implement security protocols.</li><li>NVR and Camera Systems: Install/maintain NVR and surveillance systems.</li><li>Networking: Configure and troubleshoot routers, switches, and Wi-Fi.</li><li>Technical Support: Provide Level 1 support to employees and clients.</li><li>Collaboration: Coordinate IT strategies between branch and head office teams.</li><li>Branch IT Operations: Ensure smooth IT functionality for the branch office.</li></ul>Qualifications:<ul><li>Proven experience in IT support and systems administration.</li><li>Strong knowledge of servers, Active Directory, networking, and firewalls.</li><li>Proficiency with PFSense and NVR systems.</li><li>Excellent troubleshooting and problem-solving abilities.</li><li>Fluent English (verbal &amp; written).</li><li>Customer-focused approach with teamwork skills.</li></ul>Preferred Skills:<ul><li>Relevant certifications (Microsoft, Cisco, Linux).</li><li>Experience supporting international clients.</li><li>Knowledge of latest IT security practices.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthExperience:<ul><li>IT support and Systems Administration: 2 years (Required)</li><li>servers, Active Directory, networking, and firewalls: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

IT Support Specialist

Seeking an AI Teacher with strong hands-on expertise in automation and AI toolkits to train students and professionals.Key Responsibilities: Teach AI fundamentals and practical tools (ChatGPT, Claude, Midjourney, etc.).Train students on automation platforms: Make.com, n8n, Zapier&mdash;workflow building, integrations, real use cases. Teach AI development basics using LangChain and agent frameworks. Deliver project-based learning: automations, bots, AI workflows. Provide student support and troubleshoot technical issues. Prepare and update course content.Requirements : Bachelor&rsquo;s/Master&rsquo;s in CS, AI, Data Science, or related field. Strong command over AI tools, prompt engineering, and workflow automation. Practical experience with Make.com, n8n, Zapier, LangChain (must). Ability to explain technical concepts clearly. Prior teaching/training experience preferred. Preferred Skills: Understanding of ML/NLP basics. Experience with LMS platforms. Ability to create real-life automation and AI assistant projects.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

AI Teacher

Location: Rehmanabad, Rawalpindi Night Shift, On-Site , 9:00 PM to 6:00 AMWe are seeking a highly skilled and detail-oriented eCommerce Analyst with proven experience in managing Walmart and eBay stores. The ideal candidate will be responsible for handling end-to-end operations, optimizing product listings, improving sales performance, and ensuring compliance with marketplace policies. The candidate must have a strong analytical mindset, hands-on experience with marketplace tools, and the ability to drive data-based performance improvements.Key Responsibilities:<ul><li>Manage and optimize eBay and Walmart seller accounts, product listings, and store performance.</li><li>Conduct market research and competitor analysis to identify growth opportunities.</li><li>Monitor account health, KPIs, seller ratings, and marketplace compliance.</li><li>Perform listing creation, optimization, keyword research, and SEO improvements.</li><li>Oversee order management, tracking, returns, and customer support coordination.</li><li>Create and manage promotional campaigns, deals, and pricing strategies.</li><li>Analyze sales reports, performance trends, and marketplace insights to improve profitability.</li><li>Resolve marketplace issues, warnings, and policy violations.</li><li>Collaborate with inventory, content, and design teams to maintain product accuracy.</li><li>Prepare weekly and monthly performance reports for management review.</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience managing eBay and Walmart accounts.</li><li>Strong understanding of marketplace algorithms, listing optimization, and policy compliance.</li><li>Proficiency in keyword research tools and eCommerce analytics.</li><li>Excellent communication, problem-solving, and decision-making skills.</li><li>Ability to work independently and handle multiple projects simultaneously.</li><li>Experience with tools such as Helium10, DataSpark, eBay Seller Hub, Walmart Seller Center, etc.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthExperience:<ul><li>Managing eBay and Walmart accounts.: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Ecommerce Analyst (On-SIte, Night Shift)

Join Cloud Rexpo Pvt. Ltd. and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.