Customer support executive

Job Description – Customer Support Executive

Company: LuxLace Luxury Pvt. Ltd.

Location: Sector 4, Noida

Nearest Metro Station: Sector 16

About the Role:

LuxLace Luxury Pvt. Ltd. is looking for a dynamic and customer-oriented Customer Support Executive to provide exceptional service to our clients. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to handle customer queries across multiple platforms.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats.

Resolve customer queries related to orders, products, payments, and returns.

Maintain accurate records of customer interactions and feedback.

Coordinate with internal teams (Sales, Logistics, Operations) to ensure timely resolution.

Provide product information and guide customers throughout the buying process.

Follow company guidelines and ensure high-quality customer experience.

Handle escalations professionally and maintain customer satisfaction.

Requirements:

Minimum 6 months to 2 years of experience in customer support (E-commerce experience preferred).

Excellent verbal and written communication skills.

Ability to multitask and work in a fast-paced environment.

Basic computer knowledge (MS Office, CRM tools).

Problem-solving attitude and patience while handling queries.

Immediate joiners preferred.

Work Details:

Job Type: Full-time

Location: Sector 4, Noida

Nearest Metro: Sector 16

Working Days: 6 Days (Mon–Sat)

Shift: 10 am to 7 pm

Why Join Us:

Friendly and growth-oriented work environment

Opportunity to work with a premium luxury brand

Career growth and learning opportunities

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person