Customer Support Executive

About the Role:
We are looking for a proactive, empathetic, and detail-oriented Customer Support Executive to manage customer queries and complaints across social media, email, calls, and WhatsApp. The ideal candidate should have strong written and verbal communication skills with a problem-solving mindset and the ability to handle customers politely and professionally.

Key Responsibilities:

• Respond to customer queries on Instagram, Facebook, and other platforms in a timely, brand-aligned tone.
• Handle customer emails related to order status, returns, complaints, exchanges, and general inquiries.
• Manage customer support over calls and WhatsApp, ensuring quick responses, proper call etiquette, and clear communication.
• Coordinate with warehouse, logistics, and internal teams to resolve issues and ensure complete closure of customer concerns.
• Maintain a daily tracker of complaints, resolutions, TAT, and escalations.
• Identify and report recurring customer concerns to improve overall service quality and internal processes.
• Ensure high customer satisfaction and maintain professionalism in every interaction.

Requirements:

• Excellent written and verbal communication skills with strong customer empathy.
• Basic understanding of e-commerce operations (orders, returns, exchanges, delivery timelines, etc.).
• Prior experience in handling social media DMs, emails, calls, or WhatsApp-based support is a strong plus.
• Ability to multitask, stay organized, and remain calm in high-pressure or high-volume situations.
• Familiarity with Gmail, Meta Business Suite, Shopify, and basic CRM tools is preferred.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person