Customer Support Executive

Responsibility

• Cater to customers via Calls, emails, social media platform etc with enthusiasm and active listening.
• Meet customer success KPIs of response time, average handling time, and Customer Satisfaction
• Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle
• Work with team members to test and improve performance using the Customer Relationship Management software.

Job Requirements

• Bachelor’s degree (any)
• Minimum of 3+ years of experience in customer support/service
• Proficiency in English and Urdu Languages
• Outstanding verbal and written communication skills

Job Type: Full-time

Pay: From Rs50,000.00 per month

Work Location: In person