Customer Support Executive

Customer Support Executive (D2C) hiring for (Footwear & Handbags) Company.

We are looking for a Customer Support Executive to handle customer queries across calls, emails, social media, and WhatsApp, ensuring timely, accurate, and empathetic resolutions for an excellent customer experience.

Responsibilities

Manage and resolve customer queries across email, WhatsApp, calls, social media, and other platforms.

Ensure a smooth and positive customer experience at all touchpoints.

Coordinate with logistics partners for orders, deliveries, returns, and exchanges.

Support operational processes and system integrations.

Execute customer communication campaigns via WhatsApp, Emails, and Calls.

Identify process gaps and suggest improvements.

Work closely with internal teams to resolve issues and share customer feedback.

Handle escalations professionally and within defined SLAs.

Skills & Requirements:

Ability to multitask and work in a fast-paced environment.

Experience in D2C / e-commerce customer support.

Strong communication and coordination skills.

Basic understanding of logistics and CRM tools.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person