Customer Support Executive

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats in a professional manner.
• Provide accurate, valid, and complete information by using the right tools and resources.
• Resolve product or service issues by clarifying customer complaints, determining the cause, and providing the best solution.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure their issues are resolved.
• Maintain records of customer interactions, transactions, feedback, and complaints.
• Escalate unresolved issues to the appropriate department or supervisor.
• Meet personal/customer service team targets and call handling quotas.
• Stay updated with product knowledge and customer service best practices.
• Identify and report recurring customer issues and suggest improvements.

Job Type: Full-time

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: In person