Customer Support Executive

Customer Support Executive

At SecondAid, we believe that wellness goes beyond just managing symptoms. It’s about nourishing the body from within and supporting it externally. With a deep commitment to quality and compassion, we create nutraceutical and lifestyle management products designed to help you thrive. Because true wellness isn’t a luxury; it’s a right we all deserve.

We are looking for a customer-focused and solution-oriented Customer Support Executive to join our growing product team. This role is crucial in ensuring an excellent customer experience by providing timely, accurate, and empathetic support to our users. You will act as the voice of the customer and work closely with internal teams to improve the product and overall user satisfaction.

Primary Responsibilities would include -

• Respond to customer queries via email, chat, or phone
• Help customers with order status, delivery updates, cancellations, returns, and refunds
• Coordinate with logistics and internal teams to resolve order issues
• Handle concerns related to delayed, damaged, or incorrect orders
• Provide basic product guidance and support
• Maintain accurate records of customer interactions

What We’re Looking For

• Good communication skills (written & verbal)
• A customer-first and problem-solving attitude
• Ability to follow up and manage multiple requests
• Basic computer and system knowledge
• 0–3 years of experience in customer support or order management (freshers welcome)

Why Join Us

• Work with a growing product-based company
• Friendly and supportive team environment
• Learn about products, customers, and operations
• Growth opportunities based on performance

We’re looking for great talent and will be happy to welcome you. If it interests you, please share your resume via mail at career@secondaid.co.in

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹24,000.00 per month

Application Question(s):

• Are you comfortable starting at a base salary of 18K- 24K in hand ?
• Will you be able to reliably commute or relocate to Sultanpur for this job?

Language:

• Hindi (Required)
• English (Required)

Work Location: In person