Customer Support Executive

We are seeking a seasoned Customer Experience & Sales Specialist to serve as the voice of our brand for a global clientele. In this role, you will not merely answer questions; you will drive sales and provide premium support across international markets.

This position is designed for a career-driven professional with a strong background in E-commerce who thrives in a fast-paced, omnichannel environment. You will manage complex inquiries, facilitate sales, and ensure seamless order fulfillment while maintaining impeccable service standards.

Key Responsibilities

• Omnichannel Communication: Manage high-volume inbound inquiries via Live Chat, VOIP/Phone, and Email with a focus on "First Contact Resolution" and sales conversion.
• E-commerce Operations: Expertly navigate order management systems to handle complex logistics, returns, product advisory, and payment queries.
• Proactive Engagement: Execute strategic outbound calls for case resolution and sales follow-ups to maximize customer retention and lifetime value.
• Cross-Functional Collaboration: Liaise effectively with internal Sales, Logistics, and Technical Support departments to streamline operations and solve escalated issues.
• CRM Management: Maintain meticulous records of all client interactions within the CRM, ensuring data integrity and accurate reporting.
• Brand Ambassadorship: Maintain a polished, customer-centric attitude at all times, de-escalating conflicts with professionalism and empathy.

Mandatory Requirements (Please Read Carefully)

• Experience: Minimum of 3 years of proven experience in Customer Support and Sales within an International E-commerce environment.
• Language Proficiency: Native or C2-level proficiency in English is non-negotiable. You must possess exceptional verbal articulation (neutral accent preferred for international markets) and flawless written grammar.
• Industry Knowledge: Demonstrated experience with E-commerce platforms (e.g., Shopify, Magento, Salesforce) and ticketing systems (e.g., Zendesk, Intercom).
• Education: Bachelor’s Degree required.

Candidate Profile

• Global Mindset: You have prior experience serving customers in North American, European, or Australian markets and understand international service expectations.
• Tech-Savvy: You are comfortable juggling multiple software tools simultaneously and learning new systems rapidly.
• Problem Solver: You are detail-oriented and proactive, capable of working independently to resolve issues without constant supervision.
• Resilient: You maintain composure under pressure and treat challenging interactions as opportunities to build loyalty.

Job Type: Full-time

Pay: Up to Rs160,000.00 per month

Application Question(s):

• Have you worked with International Customers?
• How would you rate your Spoken English Skills

Experience:

• Customer Support : 3 years (Preferred)

Work Location: In person