Customer Support Executive

We’re looking for a friendly, organized, and detail-oriented HVAC customer service representative to be the first point of contact for our customers. In this role, you’ll handle incoming calls, schedule appointments, and support both clients and technicians to ensure a smooth service experience from start to finish. The ideal candidate is a clear communicator, quick on their feet, and able to juggle multiple tasks without losing their cool.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a professional and timely manner.
• Schedule appointments, dispatch technicians, and coordinate service calls using CRM.
• Follow up with customers after service to ensure satisfaction and resolve any issues.
• Maintain accurate records of customer interactions, work orders, and service outcomes.
• Assist with billing questions, quotes, and service agreements.
• Communicate job updates to field technicians and ensure efficient time management.
• Identify and escalate service issues or emergencies as needed.

Required Qualifications:

• High school diploma or equivalent
• 1–2 years of experience in a customer-facing or administrative role, ideally in HVAC or home services

Job Type: Full-time

Pay: From QAR3,000.00 per month