Customer Support Executive

Job Title: International Customer Support Executive (Logistics Department)

Location: Gulshan-e-Iqbal, Block 2, Karachi

Salary: PKR 60,000 per month

Working Hours: 6:00 PM – 3:00 AM
Working Days: Monday to Friday

Job Overview

We are seeking a skilled and experienced International Customer Support Executive for our Logistics Department. The ideal candidate will be responsible for handling international clients, managing shipment-related queries, and ensuring smooth communication between clients and internal operations teams.

Key Responsibilities

• Handle international customer inquiries via email, calls, and chat
• Provide real-time updates on shipments and logistics operations
• Coordinate with internal logistics and operations teams for issue resolution
• Manage complaints, delays, and escalation cases professionally
• Maintain accurate records of customer interactions
• Ensure high-quality customer service and client satisfaction
• Follow company SOPs and service level agreements (SLAs)

Requirements

• Minimum 2 years of experience in customer support (preferably logistics or international support)
• Strong communication skills in English (written & spoken)
• Ability to work night shift (6 PM – 3 AM)
• Experience in handling international clients is a plus
• Good problem-solving and coordination skills
• Ability to work under pressure and meet deadlines

We Offer

• Professional working environment
• Growth opportunities in logistics and international operations
• Long-term career development potential

Pay: Rs60,000.00 per month

Work Location: In person