Customer Support Executive (Accounting Process)

Role Overview

We are seeking a highly motivated and articulate individual to join our team as a Trainee/Associate - International Accounting Support. This role is the critical first point of contact for our US-based clients, requiring exceptional international voice communication skills and a strong foundation or interest in accounting and bookkeeping. The primary goal is to ensure clients' financial inquiries are handled with clarity, professionalism, and accuracy, laying the groundwork for a career in finance.

Core Responsibilities

● International Voice Communication: Serve as the primary point of contact for US clients, handling all communications via phone and professional email. The main goal is to provide excellent international voice experience and support.

● Client Inquiry Resolution: Address client questions related to their financial reports, accounts payable/receivable, and bank reconciliations promptly and accurately.

● Basic Financial Support: Assist the accounting team with fundamental tasks, including initial processing of vendor invoices, data entry, and gathering necessary documents for bank reconciliations.

● Data Maintenance: Accurately update and maintain client financial records using software such as QuickBooks, Zoho Books, and Excel.

● Reporting Support: Assist Senior Accountants in compiling data needed for weekly and monthly financial reports.

● Process Adherence: Strictly follow all established accounting and customer service protocols, especially those related to data security and financial compliance.

Required Qualifications

● Experience: Minimum 1+ year of experience in international customer service or a role with intensive client interaction over the phone.

● Voice & Communication Skills: Excellent, neutral, and fluent verbal English skills are absolutely essential for seamless communication with US clients. Strong written English is also required.

● Financial Interest: A strong passion for accounting, bookkeeping, and basic financial processes is mandatory. Candidates should be eager to learn the fundamentals of finance.

● Problem-Solving: Strong analytical ability and a client-focused mindset for quickly and professionally resolving client issues.

● Technical: Basic proficiency in Microsoft Excel and a willingness to quickly learn accounting software (QuickBooks, Zoho Books).

Shift availability:

• Night Shift (US Shift timings)

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Bommasandra, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you briefly introduce yourself and your professional background?
• What sets you apart from other applicants?

Experience:

• Customer support: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person