Customer Support Executive -Air Import

Job Title: Air Import Customer Support Representative

Key Responsibilities:

• Coordinate and process air import shipments from origin to destination.
• Communicate with customers to provide shipment status updates and resolve inquiries or issues.
• Liaise with overseas agents, customs brokers, carriers, and warehouses.
• Prepare and process necessary documentation, including airway bills (AWBs), arrival notices, commercial invoices, and packing lists.
• Ensure compliance with U.S. Customs regulations and other government agency requirements (e.g., FDA, USDA, TSA).
• Track and trace shipments, proactively addressing delays or discrepancies.
• Input shipment data accurately into the company’s system.
• Assist in billing and invoicing processes for import shipments.
• Handle customer complaints professionally and escalate when necessary.
• Maintain up-to-date knowledge of air import regulations and procedures.
• Support internal teams with administrative tasks as needed

Job Requirement:

• 1-3 years of experience in air import, freight forwarding, or logistics customer service.
• Strong communication, organizational, and problem-solving skills.
• Ability to work well independently and in a team environment.

apply at hr@inext360.com

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person