Customer Support Executive – Charging Systems

Customer Support Executive – Charging Systems

Experience: 4–10 Years
Location: Bangalore
Work Mode: Onsite
Start Date: Immediate

Role Overview:
Seeking a Customer Support Executive to act as the first point of contact for field issues related to vehicle charging systems. The role involves coordination with field teams, timely issue resolution, and spare parts management to ensure smooth operations.

Key Responsibilities:

• Handle service requests related to onboard, offboard, or swapping charging systems and escalate to technical teams when required.
• Coordinate with field engineers, service centers, and logistics teams for timely issue resolution.
• Track and manage spare parts inventory (chargers, connectors, controllers, harnesses, etc.).
• Manage dispatch, replacement, and reverse logistics of charging system components.
• Maintain accurate records of complaints, tickets, service timelines, and parts movement.
• Share field feedback with engineering and QA teams to improve system reliability.
• Ensure adherence to defined SLAs for response and resolution times.

Required Skills & Qualifications:

• 4–10 years of experience in customer support, service operations, or field coordination.
• Background in automotive, EV, electronics, or industrial service domains preferred.
• Basic understanding of electrical systems or EV charging infrastructure is an advantage.
• Strong communication and stakeholder coordination skills.
• Experience with ticketing tools, CRM systems, and MS Excel / Google Sheets.
• Ability to handle multiple issues simultaneously and work under pressure.

Job Type: Full-time

Work Location: In person