Customer Support Executive (CSE)

We are looking for a proactive and empathetic Customer Support Executive to deliver exceptional post-sales support and ensure a seamless customer experience. The ideal candidate will have excellent communication skills, a customer-first attitude, and the ability to handle queries efficiently while maintaining professionalism under pressure.

Key Responsibilities

• Manage incoming customer queries through phone, email, WhatsApp, and other communication channels.
• Provide accurate and timely information regarding products, services, warranties, and return policies.
• Coordinate effectively with internal teams (warehouse, service, R&D) to ensure quick and complete issue resolution.
• Maintain detailed logs of customer interactions, complaints, and resolutions in the CRM system.
• Conduct follow-ups with customers to confirm issue closure and ensure satisfaction.
• Support customers in order tracking, replacements, and refund-related concerns.
• Utilize CRM and ticketing tools to log, monitor, and update case statuses efficiently.
• Escalate complex or unresolved cases to the appropriate departments promptly.
• Prepare and share weekly reports on customer satisfaction, issue trends, and key support metrics.
• Collect and document customer feedback to help identify opportunities for process improvement.

Required Skills & Qualifications

• Excellent communication and interpersonal skills (fluency in Hindi and English is mandatory).
• Strong problem-solving ability, patience, and a positive attitude toward customer engagement.
• Experience using CRM tools, ticketing software, and MS Office applications.
• Ability to multi-task, prioritize, and perform effectively under pressure.
• Basic knowledge of e-commerce operations, logistics, or customer journey management will be an added advantage.

Why Join Us

• Be part of a customer-centric organization where every voice matters.
• Opportunity to learn and grow in a fast-paced, collaborative environment.
• Work closely with passionate teams dedicated to delivering excellence in customer experience.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• n a customer service / support role preferred.: 1 year (Preferred)

Work Location: In person