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Customer Support Executive (CSE)

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Job Title: Customer Support & Response Management Executive

Location: Gurugram (Office-based, 5 days a week)

Gender Requirement: Female

About Nory For You -

Nory is India’s first female fertility care brand, blending science and compassion. Founded by an infertility specialist and a mother, the brand offers clinically tested and reliable fertility care products from digital IVI kits and test strips to fertility-friendly accessories and supplements.

For more details, please visit our website https://www.noryforyou.com/

Position Overview

We are seeking a compassionate, attentive, and efficient Customer Support & Response Management Executive to handle customer queries across platforms. This role requires someone who can communicate with empathy, maintain brand tone, and support individuals dealing with sensitive fertility-related concerns.

*Key Responsibilities*

  • Handle customer queries via email, calls, WhatsApp, DMs, marketplace chats, and social media comments.
  • Provide accurate product information, troubleshoot issues, and guide customers through their purchase or usage-related queries.
  • Respond promptly and professionally, maintaining empathy and sensitivity especially for fertility-related conversations.
  • Manage ticketing, escalate issues when needed, and ensure timely closure of cases.
  • Track common customer concerns and share insights with product and marketing teams.
  • Maintain documentation of customer interactions and follow standard operating procedures.
  • Monitor reviews/ratings on marketplaces and ensure brand reputation management.
  • Handle replacement/refund requests in coordination with operations and logistics.
  • Build strong rapport with customers and provide a caring experience aligned with the brand’s mission.

Ideal Candidate Profile

  • Prior experience in customer support, D2C response management, or healthcare/wellness support roles (preferred).
  • Excellent written and verbal communication skills in English and Hindi.
  • Empathetic, patient, and comfortable speaking with customers dealing with sensitive topics.
  • Strong problem-solving and conflict-resolution skills.
  • Ability to multitask, stay organized, and respond promptly.
  • Female candidates only (as the role involves sensitive fertility-related communication).

Why Join Us?-

  • Be part of a meaningful mission: supporting families in their fertility journey.
  • Warm, supportive, and women-led work environment at our Gurugram office.
  • Opportunity to directly impact customer experience and brand trust.
  • Collaborative culture with room to grow and take ownership.

Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person

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