Customer Support Executive (CSE)

We are looking for a dynamic Customer Service Representative/ Complaints specialist.

• International Logistic Process
• Excellent Communication Skills Required
• Training will be provided
• 5 Days working

Responsibilities-

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers Handle grievances to preserve the company’s reputation.
• Go the “extra mile” to ensure customer satisfaction.

Skills required-

• Freshers with Excellent Communication skills.
• Proven experience in a customer service role is a plus.
• Exceptional listening skills.
• Excellent communication and interpersonal skills.
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Job Types: Full-time, Fresher

Pay: ₹21,500.00 - ₹24,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Mohali, Punjab (Preferred)

Work Location: In person