Customer Support Executive E- Commerce

Key Responsibilities: -

• Handle customer queries and provide excellent support across e-commerce platforms (calls, emails, chats).
• Process orders, track shipments, and resolve customer issues efficiently.
• Prepare and maintain MIS reports to track daily, weekly, and monthly performance metrics.
• Create, update, and manage data in Excel, including pivot tables, VLOOKUPs, and charts for reporting purposes.
• Collaborate with internal teams (logistics, sales, and operations) to ensure smooth order fulfillment.
• Identify trends in customer queries and provide insights to improve service quality.
• Maintain accurate records of customer interactions and transactions.

Required Skills & Qualifications: -

• Bachelor’s degree in any discipline.
• Proficiency in Microsoft Excel (including formulas, pivot tables, charts).
• Strong communication and interpersonal skills.
• Confidence in handling e-commerce platforms (Amazon, Flipkart, Shopify, etc.).
• Prior experince in customer support or e-commerce operations is a plus.

Job Type: Full-time

Pay: From ₹28,000.00 per month

Work Location: In person