Customer Support Executive (Female Candidates Only)

Job Title: Customer Support Executive (Female Candidates Only)
Location: Jaipur
Employment Type: Full-time

Company Overview

Join a fast-growing D2C brand in the automobile, smart helmet, and consumer tech industry.
We are dedicated to delivering innovative products and exceptional customer experiences.
If you are passionate about helping people and ensuring satisfaction, this is the perfect role for you!

Job Summary

We are looking for a proactive and empathetic Customer Support Executive to manage customer interactions and ensure a smooth post-sales experience.
The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to perform well under pressure.

Key Responsibilities

• Handle customer queries via phone, email, WhatsApp, and other platforms.
• Provide accurate information about products, services, warranties, and return policies.
• Coordinate with internal teams (warehouse, service, and R&D) for timely issue resolution.
• Maintain detailed records of customer interactions and resolutions in CRM systems.
• Follow up with customers to ensure satisfaction and case closure.
• Manage order tracking, replacements, and refund-related queries.
• Escalate complex issues to the concerned departments promptly.
• Prepare weekly reports on customer satisfaction and support metrics.
• Collect customer feedback and suggest process improvements.

Required Skills

• Excellent verbal and written communication in Hindi and English (mandatory).
• Strong interpersonal and problem-solving abilities.
• Familiarity with CRM tools, ticketing systems, and MS Office.
• Ability to multitask, prioritize, and perform under pressure.
• Basic understanding of e-commerce and logistics preferred.

Qualifications

• Bachelor’s degree in any field.
• Minimum 1 year of experience in a customer support or service role preferred.
• Female candidates only.

Compensation

Competitive salary based on experience and performance.

How to Apply

Interested candidates can apply directly via Indeed Or contact us at 9785352020 for more details.

Job Types: Full-time, Permanent

Work Location: In person