Customer Support Executive (Female-Night Shift)

Job Title: Customer Support Executive (Night Shift)
Location: Lahore
Employment Type: Full-Time | On-site
Contract Duration: 24 Months

About the Role

We are looking for a dedicated and customer-focused Customer Support Executive to assist clients through chat, email, and phone. The ideal candidate is proactive, patient, and well-organized, with the ability to manage multiple tasks efficiently in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Resolve customer concerns and ensure a positive service experience.
• Maintain accurate documentation of customer interactions and feedback.
• Coordinate with internal teams to ensure seamless communication and workflow.
• Analyze customer feedback and service trends to support service improvements.
• Conduct outbound communications, including cold calling, when necessary.
• Use MS Excel for data entry, reporting, and basic analysis.

Requirements

• Education: Minimum Bachelor’s degree.
• Experience: Previous experience in customer support or a related role is preferred.
• Skills:
• Strong communication and problem-solving skills.
• Proficient in MS Excel (basic formulas and data handling).
• Ability to multitask and manage time effectively.
• Professional demeanor with patience when managing difficult interactions.
• Age Limit: Preferably under 30.
• Gender: Female candidates are strongly encouraged to apply.

What We Offer

• Competitive salary based on experience and performance.
• Professional and supportive work environment.
• Opportunities for skill development and career growth.

Work Mode: On-site (Lahore)
Shift: Night Shift
Job Type: Full-Time

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person