Customer Support Executive (Female Preferred)

Job Title: Customer Support Executive (Female Preferred)
Company: Sunday Bazar
Location: Model Colony, Gulshan-e-Jami, Malir, Karachi
Job Type: Full-time (On-site)

Working Hours: Monday to Saturday — 10:00 AM to 7:00 PM
Salary Range: Rs. 30,000 – Rs. 50,000 per month

About the Role:

Sunday Bazar is seeking a Customer Support Executive (Female Preferred) to join our dynamic team. The candidate should have a pleasant personality, excellent communication skills, and fluency in English. You will act as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

• Communicate with customers via phone, WhatsApp, and social media platforms.
• Address and resolve complaints or queries in a timely and professional manner.
• Ensure customer satisfaction through courteous and effective support.
• Collaborate with internal teams including Listing, Marketing, and Inventory to resolve concerns.
• Maintain detailed records of customer interactions and follow-ups.
• Proactively reach out to customers to confirm issue resolution and satisfaction.

Requirements:

• Education: Intermediate or Bachelor’s degree (preferred).
• Experience: Minimum 1 year in customer service (fresh candidates with strong communication skills are welcome).
• Languages: Proficiency in English and Urdu (both spoken and written).
• Skills: Strong communication, problem-solving, patience, and persuasive abilities.
• Gender Preference: Female candidates are strongly encouraged to apply.

What We Offer:

• Supportive and growth-oriented workplace.
• Opportunities for professional development.
• Monthly performance-based bonuses.

To Apply:
Email: Usama.hr@sundaybazar.com.pk
WhatsApp: 0303-2356310

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your Current Salary?
• What is your Expected Salary?
• Is it feasible for you to commute to Model Colony, Gulshan-e-Jami, Malir?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Dealing in E-Commerce Industry: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Karachi (Required)

Work Location: In person