Customer Support Executive - Inbound

Job Title: Customer Support Executive
Department: CS
Location: NASTP Building, 69 Abid Majeed Road Lahore Cantt.
Experience Required: Minimum 2 years in inbound call center like Jazz and easypaisa

Job description

We are seeking a Customer Support Representative who can professionally handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Identify and resolve customer issues efficiently while maintaining a positive attitude
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments to ensure seamless service delivery
• Provide product and service information to customers clearly and accurately
• Follow up with customers to ensure their issues are fully resolved
• Escalate complex issues to the relevant department when necessary

Requirements:

• Bachelor’s degree
• Previous customer service experience is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with CRM systems, MS Office, and basic computer skills
• Fluency in Urdu (both spoken and written preferred)

Job Type: Full-time

Work Location: In person