Customer Support Executive – IT Support (Rotational Shifts)

Customer Support Executive – IT Support (Rotational Shifts)

Department: Customer Support / IT Services
Work Model: Rotational Shifts | 24x7 Operations

Job Overview

We are hiring Customer Support Executives to manage IT-related customer queries across multiple locations. The role involves providing first-level IT support, handling inbound and outbound requests, troubleshooting basic technical issues, and ensuring high levels of customer satisfaction through timely and accurate resolution.

Key Responsibilities

• Handle IT-related queries via phone, email, chat, and ticketing systems from customers across India
• Provide Level-1 technical support for software, login issues, application access, and system errors
• Log, track, and resolve support tickets within defined TAT
• Escalate complex technical issues to the Team Leader or IT team
• Maintain detailed records of interactions and solutions in CRM or ticketing tools
• Guide users on basic system usage and company IT policies
• Ensure service quality, data security, and compliance with company SOPs

Team Structure

• 1 Support Manager
• 6 Team Leaders
• 60 Customer Support Executives

Required Skills & Qualifications

• Graduate in any discipline
• 6 Month of experience in customer service preferred
• Strong communication skills in English & Hindi
• Ability to work in rotational shifts and 24x7 support environment
• Customer-focused with strong problem-solving skills

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person