Customer Support Executive – KYC

We are hiring Customer Support / KYC Verification Agents with strong written communication skills to support a Know Your Customer (KYC) process through chat and voice-based interactions.

Key Responsibilities:

• Handle customer interactions via chat and calls related to KYC verification and onboarding
• Assist customers with document submission, verification status, and KYC-related queries
• Ensure accurate and compliant responses in line with KYC policies, SOPs, and regulatory guidelines
• Maintain a minimum QA score of 90% as per project benchmarks
• Follow defined workflows for identity verification, issue resolution, and escalation
• Accurately document customer interactions and verification outcomes in CRM/tools
• Meet productivity, quality, and compliance targets consistently
• Adapt quickly during go-live phases and active production environments

Required Skills & Qualifications:

• B1-level language proficiency (mandatory)
• Strong written communication skills (grammar, clarity, and professional tone)
• Basic computer knowledge with good typing speed for chat support
• Ability to follow strict processes, compliance standards, and quality guidelines
• Attention to detail and accuracy (critical for KYC verification)
• Bachelor’s degree is mandatory

Job Type: Full-time

Pay: Rs45,000.00 - Rs60,000.00 per month

Work Location: In person