Customer Support Executive (Onsite, Lahore, PKR Salary)

Requirements:

1–3 years of experience in customer support, call center, or service coordination roles.
Strong communication and interpersonal skills.
Confident, professional, and customer-centric approach.
Ability to multitask and manage multiple queries simultaneously.
Basic computer proficiency and familiarity with HubSpot will be a plus.
Strong coordination and problem-solving skills.

Responsibilities:

Respond to customer inquiries across multiple channels (calls, WhatsApp, email, etc.) in a timely and professional manner.
Understand customer requirements and provide accurate information about products and services.
Guide customers through available options and assist in decision-making.
Manage service requests end-to-end by collecting all necessary details and documentation from customers while ensuring accuracy and completeness.
Coordinate with internal teams for execution, and efficiently schedule and confirm appointments to ensure timely service delivery.
Ensure timely follow-ups with customers to provide updates and maintain engagement.
Handle order processing, confirmations, and ensure smooth closure of each request.
Maintain and update customer records, interactions, and service details in the CRM system.
Track open cases and ensure all queries are resolved within defined timelines.
Escalate complex issues to relevant teams while ensuring proper communication with the customer.
Maintain a high level of professionalism, creating a strong first impression for the company.
Identify customer pain points and share feedback with internal teams for service improvement.

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