Customer Support Executive (Sales Experience Required)

Location: Walton Road
Employment Type: Full-time

Job Timings: 7 PM to 5 AM (Pakistan Time)

Job Summary

We are seeking a highly motivated and customer-focused Customer Support Executive to join our growing team. The ideal candidate will have prior experience in a BPO, Call Center, or Customer Support environment, combined with a strong sales mindset and exceptional English communication skills. This role requires handling customer inquiries, building relationships, identifying sales opportunities, and delivering an outstanding customer experience.

Key Responsibilities

• Handle inbound and outbound customer interactions through calls.
• Deliver exceptional customer service while maintaining a professional and positive attitude.
• Identify customer needs and recommend suitable products or services.
• Convert inquiries into sales opportunities and contribute towards revenue growth.
• Build and maintain strong relationships with customers to enhance satisfaction and retention.
• Resolve customer concerns efficiently while ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions in CRM systems.
• Meet and exceed individual and team KPIs, sales targets, and service standards.
• Collaborate with internal departments to ensure timely resolution of customer issues.
• Stay updated on company products, services, and industry trends.

Requirements

• Minimum 1–3 years of experience in Customer Support, Call Center, BPO, Telemarketing, Telesales, or Customer Success roles.
• Proven experience in sales, upselling, cross-selling, or lead conversion.
• Excellent verbal and written English communication skills with a neutral or international accent.
• Strong listening, negotiation, and relationship-building abilities.
• Ability to work in a fast-paced, target-driven environment.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in CRM software, Microsoft Office, and customer support tools.
• Ability to multitask and manage multiple customer interactions simultaneously.

Preferred Qualifications

• Experience with international campaigns.
• Background in customer service, telesales, appointment setting, or client relationship management.
• Experience working with US, UK, Australian, or Canadian customers.
• Familiarity with sales funnels, lead generation, and customer retention strategies.

Skills & Keywords

Customer Service | Customer Support | BPO | Call Center | Sales | Telesales | Telemarketing | Customer Success | Lead Generation | Upselling | Cross-Selling | Relationship Management | CRM | English Communication | International Campaigns | Inbound Calls | Outbound Calls | Client Support

What We Offer

• Competitive Salary Package
• Attractive Performance-Based Incentives
• Professional Growth Opportunities
• Supportive and Collaborative Work Environment
• Training and Career Development Programs

If you possess excellent English communication skills, a passion for customer service, and a proven sales background, we encourage you to apply.

Work Location: In person