Customer Support Executive (Sales-Oriented)

Preferred - Only female candidates |
Apply only if you are available for F2F Interview.

Customer Support Executive (Sales-Oriented)

Company: LuxeLace Luxury Pvt. Ltd.

Location: Sector 4, Noida

Nearest Metro Station: Sector 16

Working days - Mon to Sat

Timing - 10 am to 7 pm

About the Role:

LuxeLace Luxury Pvt. Ltd. is looking for a dynamic and customer-oriented Customer Support Executive to provide exceptional service to our clients. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to handle customer queries across multiple platforms.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and chats.

Resolve customer queries related to orders, products, payments, and returns.

Maintain accurate records of customer interactions and feedback.

Coordinate with internal teams (Sales, Logistics, Operations) to ensure timely resolution.

Provide product information and guide customers throughout the buying process.

Follow company guidelines and ensure high-quality customer experience.

Handle escalations professionally and maintain customer satisfaction.

Requirements:

Minimum 6 months to 2 years of experience in customer support (E-commerce experience preferred).

Excellent verbal and written communication skills.

Ability to multitask and work in a fast-paced environment.

Basic computer knowledge (MS Office, CRM tools).

Problem-solving attitude and patience while handling queries.

Immediate joiners preferred.

Why Join Us:

Friendly and growth-oriented work environment

Opportunity to work with a premium luxury brand

Career growth and learning opportunities

Job Type: फ़ुल-टाइम

Pay: ₹21,000.00 - ₹22,000.00 per month

Benefits:

• पेमेंट वाली छुट्टियाँ
• प्रॉविडेंट फ़ंड
• बीमार होने पर ली गई छुट्टियों का पेमेंट
• मोबाइल फ़ोन के बिलों का पेमेंट

Work Location: In person