Customer Support Executive (Social Media)

Role Specifications:

• Confirm and verify all incoming online orders via phone calls or messages to ensure correct customer details and purchase intent.
• Proceed with order fulfillment in the system, ensuring all confirmed orders are ready for timely dispatch.
• Track order statuses and proactively communicate with customers regarding any potential delays or stock issues.
• Handle all customer inquiries on WhatsApp for each assigned brand, providing detailed product information and resolving concerns.
• Maintain a professional and helpful tone to ensure high customer satisfaction and repeat purchases.
• Manage official customer support emails, addressing order updates and general inquiries.
• Manage daily posting across all social media platforms (Facebook, Instagram, etc.) to keep the brand active and engaging.
• Moderate social media communities and groups, responding to comments and fostering positive discussion.
• Identify and add loyal customers to dedicated communities and groups to build a strong, recurring customer base.

Skills Requirements:

• Bachelors in Business Administration/ Sales/Ecommerce/Digital Marketing.
• Fluent in Urdu and English (written and verbal) with a polite and professional tone.
• Proficiency in WhatsApp Business and community management tools.
• Basic skills in Microsoft Excel for tracking orders and stock levels.
• Strong multitasking abilities to handle queries for multiple brands simultaneously.
• Detail-oriented mindset to ensure zero errors in order processing and inventory updates.

Experience Requirements:

• Minimum 2 years of experience in e-commerce customer support or marketplace management

Location: I.I. Chundrigar Road, Karachi.

Interested candidates can share their updated resumes at jobs@babiesworld.com.pk mentioning the job title in the subject line.

Job Type: Full-time

Work Location: In person