Customer Support Executive – UK Facilities Management Account

About the Role

DeskFrnd is hiring a Facilities Management (FM) Helpdesk Support Executive to work on behalf of our UK-based client, Wynex Global. This role requires a confident communicator who can handle inbound and outbound calls, manage work orders, and ensure smooth coordination between clients, engineers, and contractors.

This position suits someone highly organised, proactive, and capable of managing multiple operational tasks.

Key Responsibilities

• Act as the first point of contact for all incoming calls and emails from UK clients regarding maintenance requests and facility management issues.
• Log new jobs, assign engineers, and update the internal system with job progress and completion details.
• Coordinate with engineers and subcontractors to ensure timely completion of both hard services (electrical, plumbing, HVAC, repairs) and soft services (cleaning, security, etc.).
• Create, update, and close work orders, maintaining accuracy across all job records.
• Schedule and book ad-hoc and planned maintenance (PPM) tasks as required.
• Follow up with clients for updates, confirmations, and feedback.
• Communicate professionally with UK-based teams to resolve issues promptly.
• Prepare daily and weekly reports for the management team.

Requirements

• Minimum 1 year of experience in customer service, helpdesk, or facilities management coordination (UK client exposure preferred).
• Excellent English communication skills (spoken and written).
• Strong multitasking and time management abilities.
• Comfortable handling phone and email correspondence with professionalism.
• Proficiency in MS Office, spreadsheets, and CRM/helpdesk software.
• Ability to work independently and collaboratively within a team.

What We Offer

• Competitive salary (based on experience).
• Professional growth and long-term opportunity with UK-based projects.
• Dynamic work environment with a supportive team.

Walk-In Interviews (For Fast Hiring Process)

We are conducting walk-in interviews for immediate hiring — no telephonic interviews due to urgency.
Candidates are encouraged to visit the office directly for a quick assessment and interview.

Location: Allama Iqbal Town, Lahore
Timings: 1 PM – 5 PM (Monday to Wednesday)
Contact: +923215424142

Job Type: Full-time

Pay: Rs70,000.00 - Rs90,000.00 per month

Work Location: In person