Customer Support Executive – UK Taxi Operations

IBSTEC is one of the fastest-growing service providers supporting the UK taxi industry. We are dedicated to delivering exceptional service while providing financial stability and transparent career growth opportunities for our team members. If you’re passionate about customer service and ready to give your best, we’d love to have you on board.

Position Overview

We are seeking enthusiastic and customer-focused professionals to join our team as Customer Support Executives for our UK Taxi Operations division. In this role, you will handle inbound customer calls, manage taxi bookings, coordinate with drivers, and ensure each customer receives a smooth and professional service experience.

Key Responsibilities

• Handle inbound calls from UK customers and accurately process taxi bookings
• Maintain detailed and organized records of all customer interactions and booking details
• Provide excellent customer service while addressing queries, concerns, and complaints professionally
• Coordinate with drivers to ensure timely pick-ups and smooth operations
• Communicate effectively with both customers and team members to maintain service quality
• Uphold company standards in punctuality, accuracy, and professionalism

Requirements

• Minimum 1 year of experience in a customer service or call center role (international experience preferred)
• Prior UK taxi dispatch experience will be an advantage
• Excellent spoken English with a neutral or British accent
• Willingness to work on rotational shifts, including evenings and nights
• Ability to work 8–12 hour shifts as required
• Strong time management and organizational skills
• Capable of multitasking and performing efficiently under pressure
• Self-motivated, reliable, and able to work both independently and in a team environment
• Excellent problem-solving and conflict resolution skills
• Goal-oriented with a strong focus on achieving performance targets

What We Offer

• Competitive salary package
• Annual leaves and paid holidays
• Annual performance bonuses
• Provident fund
• Clear career progression path with opportunities for advancement
• Supportive and growth-oriented work environment

Job Type: Full-time

Pay: Rs60,000.00 - Rs80,000.00 per month

Work Location: In person