Customer Support Executive(Female)

Job Description: Customer Support Executive (ERP Experience)

We are seeking a dedicated and customer-focused Customer Support Executive with hands-on experience in ERP systems to support our clients by handling inquiries, technical concerns, and product-related questions. As the first point of contact, you will play a vital role in delivering exceptional customer service, ensuring client satisfaction, and supporting ERP users with system-related functionalities.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate and clear information regarding products, services, and ERP system functionalities.
• Diagnose and resolve ERP-related issues by providing first-level technical support.
• Address customer concerns and complaints effectively to maintain high satisfaction levels.
• Document customer interactions and maintain detailed service and support records.
• Coordinate with ERP consultants and technical teams to escalate and resolve complex issues.
• Conduct follow-ups with customers to ensure complete resolution of reported issues.

Requirements

• Minimum 2 years of experience in a customer support or client service role.
• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• Strong verbal and written communication skills with a problem-solving mindset.
• Basic understanding of ERP systems and common business processes.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Proficiency in basic computer applications and familiarity with CRM and ERP platforms.
• This position is open to female candidates only.

Job Type: Full-time

Pay: Rs30,000.00 - Rs45,000.00 per month

Work Location: In person