Customer Support Intern

Kaspersky is seeking a Customer Support Intern to join our Saudi Arabia team. This role presents a remarkable opportunity for individuals with a passion for cybersecurity, desiring to learn, grow, and contribute to our customer support operations. Fluency in Arabic is essential for this role.

Responsibilities:

• Manage Premium Support Contracts - Transferring data between systems and dispatching PDF files to end-users
• Prepare a variety of reports to assist the customer support team in their operations
• Attend team meetings, actively participate, and maintain precise meeting minutes
• Contribute to knowledge management efforts, assist in maintaining and updating the internal knowledge base and documentation

Qualifications:

• Fluent in Arabic and English
• Currently enrolled in or recently graduated from a related degree program (Information Technology, Computer Science, or related field)
• Excellent verbal and written communication skills
• Ability to work in a fast-paced, team-oriented environment
• Strong problem-solving skills and attention to detail
• Familiarity with Kaspersky products is a plus

Skills:

• Proficiency in MS Office Suite
• Understanding of basic computer troubleshooting
• Ability to manage multiple tasks and priorities

Personal Attributes:

• Customer-focused and service-oriented
• Proactive and willing to take initiative
• High level of integrity, confidentiality, and accountability
• Open to feedback and continuous learning

As a Kaspersky intern, you'll gain practical experience and network in the professional world of cybersecurity. We eagerly anticipate welcoming you to our team.