Customer Support Intern

Customer Support Intern – SpixHost (SMC-Pvt) Ltd.

Location: Lahore, Pakistan
Job Type: Full-Time, On-site

Company Overview

SpixHost (SMC-Pvt) Ltd. is a growing web-hosting and cloud solutions company and an official Google reseller partner in Pakistan. We provide reliable hosting, domains, email solutions, and digital services to businesses and individuals nationwide. As part of our expansion, we are looking for a motivated Customer Support Intern to join our team and build a strong career in the tech industry.

This internship offers hands-on learning, exposure to real customers, and an opportunity to grow in the world of web hosting, domains, and cloud services.

Role Description:

As a Customer Support Intern at SpixHost, you will be the first point of contact for our customers. You will assist users with technical inquiries, billing questions, and service-related issues while ensuring they receive fast, friendly, and professional support.

You’ll gain experience handling customer communication, troubleshooting issues, and working closely with technical and operations teams.

Key Responsibilities:

• Respond to customer inquiries via email, phone, chat, and social media.
• Assist customers with web hosting, domains, Google Workspace, and related services.
• Help resolve technical and billing concerns while ensuring customer satisfaction.
• Coordinate with technical teams to ensure uptime, service delivery, and issue resolution.
• Support handling refunds, upgrades, renewals, and account-related requests.
• Maintain accurate customer records and report recurring issues for improvement.
• Help monitor support channels and engage professionally with customers.
• Assist in creating FAQs, help guides, and customer feedback reports.

Qualifications:

• Strong written and verbal communication skills.
• Interest in technology, web hosting, or cloud services (preferred).
• Positive attitude with a customer-first mindset.
• Ability to multitask in a fast-paced environment.
• Basic problem-solving and critical-thinking skills.
• Good organizational skills and attention to detail.
• Willingness to learn and grow.

If you’re excited to work in the tech industry and want to build your career in customer support, apply today to join SpixHost’s Customer Support Team!

Job Timings:
9:00 AM – 6:00 PM

About MAR Group of Companies:

MAR Group is a diversified conglomerate with a presence across multiple industries, focusing on innovation, sustainability, and operational excellence. As part of MAR Group, you will have opportunities to collaborate with dynamic teams and contribute to the growth of multiple business units.

Job Type: Full-time

Pay: From Rs35,000.00 per month

Work Location: In person