Customer Support - Night shift Healthcare

Eplanet Global is looking for a Customer Support Executive with a healthcare background, preferably from the aesthetic clinic/dermatology or cosmetic procedures sector. The ideal candidate will handle client queries, provide professional support, and ensure a smooth customer experience for patients and clients across the US.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats to assist patients/clients.
• Provide accurate information regarding treatments, appointments, and services.
• Coordinate with clinics/doctors for scheduling and confirmations.
• Address client concerns with professionalism and empathy.
• Maintain detailed records of interactions in CRM systems.
• Ensure patient confidentiality and compliance with HIPAA standards (if applicable).
• Support the sales/operations team in client engagement and follow-ups.

Requirements:

• Bachelor’s degree (preferably in healthcare, life sciences, or related field).
• Prior experience in aesthetic clinics, dermatology centers, cosmetic surgery clinics, or healthcare support roles.
• Strong communication skills in English (verbal & written).
• Excellent interpersonal and problem-solving skills.
• Ability to work night shifts (US hours).
• Familiarity with medical/healthcare terminology will be a plus.

Job Type: Full-time

Pay: Rs60,000.00 - Rs80,000.00 per month

Application Question(s):

• Do you have experience in aesthetic clinics, dermatology centers, cosmetic surgery clinics, or healthcare support roles.?
• are you available in night shift
• rate your english skills on the scale of 1 to 10

Work Location: In person