Customer Support Officer

Job Title: Customer Support Officer

Work Schedule: 10:00 AM – 6:00 PM, Monday to Saturday

Location: Nazimabad \ University road

Key Responsibilities

Customer Communication

• Respond to incoming calls and chat inquiries promptly and professionally.
• Assess customer concerns accurately and provide straightforward, effective solutions.
• Handle complaints with patience and tact, ensuring issues are fully resolved and properly followed up.

Operational Support

• Process, service requests, and customer account updates with accuracy.
• Maintain clean and detailed records of all customer interactions.
• Coordinate with internal teams to ensure fast, reliable resolutions.

Service Quality & Improvement

• Track recurring customer concerns and share insights to help improve service processes.
• Assist with concise reports on common inquiries and service patterns.
• Suggest practical adjustments that can enhance customer experience and workflow efficiency.

Requirements

• Minimum 2 years of experience in customer support, preferably phone/chat based.
• Clear and confident communication skills, both spoken and written.
• Ability to stay composed during challenging customer interactions.
• Strong attention to detail and consistent accuracy in documentation.
• Comfortable using CRM platforms, chat systems, and basic office software.

Preferred

• Previous experience in a local business environment such as retail, services, or logistics.
• Additional language skills depending on customer demographics.

Job Type: Full-time

Work Location: In person