Customer Support Representative

Marham is looking for a Customer Support Representative to join our dynamic and mission-driven team. If you have a strong background in the pharmaceutical or healthcare industry and a passion for delivering exceptional customer service, we’d love to hear from you!

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat.
  
• Handle and resolve customer complaints with empathy and accuracy, ensuring a positive and compliant resolution.
  
• Maintain detailed and accurate records of customer interactions and issues in line with pharma industry standards.
  
• Collaborate with internal departments (tech, medical, operations) to resolve complex issues efficiently.
  
• Stay up-to-date with Marham’s services and any regulatory requirements that may affect communication with users.
  
• Manage multiple chat sessions simultaneously while maintaining a high level of professionalism and care.
  
  
  
  

Requirements

• Education: Bachelor’s degree (preferably in Pharmacy, Life Sciences, or a related field).
  
• Experience: Minimum 5 years of experience in customer support or complaint management , ideally within the pharmaceutical or healthcare sector .
  
• Strong written communication skills in English.
  
• Familiarity with chat systems, CRM tools, and online customer service platforms.
  
• Ability to work under pressure, multitask, and meet performance KPIs.
  
• Demonstrated ability to resolve complex customer concerns in a regulated industry.
  
• Shift Timings: Multiple shifts (specific hours to be discussed during the interview).
  
  
  
  

Benefits

• Competitive salary and performance-based incentives.
  
• Growth and learning opportunities within a health-tech company.
  
• Supportive and collaborative work environment.
  
• Be part of a mission to improve healthcare access for millions.