Customer Support Representative

Key Responsibilities:

• Make regular outbound calls to confirm delivery reached intended recipients.
• Coordinate with delivery personnel, third party logistics and clients to track shipments and resolve issues.
• Maintain accurate records of call outcomes, delivery updates and pending cases.
• Update internal tracking systems with latest delivery status and exceptions.
• Handle inbound calls related to delivery queries or delays.
• Follow up on undelivered consignments and ensure attempts where necessary.

Preferred Candidate:

• Minimum 6 months of experience in a domestic BPO environment, preferably in customer service or a similar field.
• High school diploma or equivalent (college degree or relevant certifications preferred).
• Excellent communication skills, both verbal and written, with the ability to engage clients professionally and clearly.
• A proactive, empathetic approach with a genuine desire to help people.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Call center: 1 year (Preferred)

Work Location: In person