Customer Support Representative

Salary Range: 50,000–70,000 per month (depending on experience)

Location: On-site

Employment Type: Full-Time

Job Summary:

We are seeking a Customer Support Representative to assist customers with inquiries, product support, and account-related concerns. The ideal candidate is personable, detail-oriented, and able to communicate clearly and professionally across email, phone, and chat. This role is focused on building trust, providing timely assistance, and ensuring an excellent customer experience.

Key Responsibilities:

• Respond to customer inquiries through phone, email, and chat in a professional and friendly manner
• Troubleshoot basic product or service issues and provide clear solutions
• Document interactions and update CRM/customer records accurately
• Work closely with internal teams to resolve customer concerns efficiently
• Maintain a high level of customer satisfaction and service quality
• Identify common service issues and suggest improvements to processes

Qualifications:

• Excellent English communication skills, both written and verbal
• Strong customer empathy, patience, and problem-solving ability
• Ability to work independently in a fast-paced, dynamic environment
• Solid organizational and task management skills
• Previous customer service experience preferred but not required

Location Preference:

Office Location: DHA Phase 6, Lahore - Candidates residing nearby or with convenient commute access will be preferred.