Customer Support Representative

Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a friendly and professional manner.
• Identify, troubleshoot, and resolve customer issues efficiently while maintaining clear communication.
• Support customers with order processing, payment concerns, returns, and product-related questions.
• Maintain accurate, concise, and professional communication to ensure customer concerns are fully addressed.
• Provide insights and feedback to management regarding recurring issues and potential process improvements.

Requirements:

• Bachelor's degree.
• Fashion and retail industry experience is preferred.
• Strong communication and problem-solving skills.
• Ability to handle customer concerns with patience and professionalism.
• A proactive attitude and willingness to improve customer experience.

Job Type: Full-time

Work Location: In person