Customer Support Representative

Job Title: Customer Support Representative

Location: Lubbock, TX
Employment Type: Full-time
Department: Customer Support
Reports To: Customer Service Manager

Additional: Criminal Background Check and Drug Screening will be performed

About Us

West Texas Filters, Inc. is a trusted provider of HVAC filters and belts for private businesses, higher education institutions, and government facilities. We pride ourselves on delivering exceptional service, innovative solutions, and long-term partnerships built on trust and reliability.

We’re growing — and we’re looking for a dedicated, solutions-oriented Customer Support Representative to join our team. If you’re passionate about helping clients, solving problems, and making a tangible impact in professional environments, we’d love to meet you.

Position Summary

The Customer Support Representative serves as the primary point of contact for our customers. This role ensures timely, accurate, and professional responses to inquiries, orders and updates for all our partners. Attention to detail and the accuracy of information are crucial to the success of our business. The representative will work closely with internal teams to ensure customer satisfaction and seamless service delivery.

Key Responsibilities

• Act as the first line of support for our clients.
• Attention to detail is critical to success.
• Provide product/service information, troubleshooting, and guidance to clients in a professional manner.
• Support onboarding of new clients by ensuring clear communication and set-up assistance.
• Collaborate with operations, logistics, and technical teams to ensure smooth delivery of contracted services.
• Uphold company standards for professionalism, confidentiality, and quality in all client interactions.

Qualifications

Required:

• 2+ years of experience in customer service, help desk, or client support role.
• Strong, administrative, written and verbal communication skills.
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite or Google Workspace.

Preferred:

• Experience supporting B2B clients, educational institutions, or government organizations.
• Familiarity with service-based industries (facilities, technology, infrastructure, or building operations).
• Associate or bachelor’s degree in business, Communications, or a related field.

Soft Skills

• Exceptional problem-solving and critical-thinking abilities.
• Professional and customer-focused communication style.
• Team-oriented mindset with a proactive, “can-do” attitude.
• Strong sense of accountability and ownership of customer issues.

Benefits

• Competitive salary and possible performance-based bonuses
• Paid time off and holidays
• Opportunities for professional development and advancement
• Supportive, welcoming team culture

Work Environment

This position requires daily (Monday – Friday) on-premise attendance.

How to Apply

Interested candidates should submit a resume and short cover letter outlining relevant experience to info@wtfilters.com with the subject line:
Customer Support Representative – West Texas Filters

Pay: From $15.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person