Coordinator ( ISP Industry )

Customer Support Coordinator Female ( ISP Operations )

Location: Karachi

Company: Logon Broadband

Job Summary:

As a Customer Support Coordinator, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve technical issues related to internet connectivity and services.

Provide ISP service information to customers.

Document and update customer records accurately in our software.

Collaborate with other departments to ensure customer issues are resolved efficiently.

Follow up with customers to ensure their issues have been resolved to their satisfaction.

Listen client's complain and assigned to the technicians available to troubleshoot timely and professionally.

Qualifications:

• 1–2 years in ISP or telecom support environment.
• Strong understanding of networking basics.
• Experience handling escalations.
• Data-driven mindset.
• Strong leadership and communication skills.

We offer a competitive salary and a supportive work environment that encourages professional growth and development. As a Customer Support Representative (CSR) ISP Industry, you will have the opportunity to learn from experienced professionals and gain valuable industry knowledge.

To apply, please submit your resume, cover letter, and any relevant certifications to

careers@lbi.net.pk by 30th February, 2026.

Only shortlisted candidates will be contacted for interviews.

Job Type: Full-time

Salary: Rs35,000.00 - Rs50,000.00 per month

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Work Location: In person