Customer Support Representative

Required Qualifications

• 1–3+ years of experience in customer support, technical support, or help desk roles.
• Strong communication skills — written and verbal — with a friendly, professional demeanor.
• Comfortable with software troubleshooting and explaining technical concepts clearly.
• Ability to travel occasionally for onsite training and client visits.
• Willingness to adapt to changing user needs and learning new platform features.
• Excellent organizational and documentation skills.

Preferred Qualifications

• Experience supporting SaaS, healthcare, or EHR/EMR and RCM software.
• Knowledge of behavioral health practice workflows is a plus.
• Experience creating training content (videos, guides, manuals).
• Prior experience conducting in-person training or client education.