Customer Support Representative

Radiant Consulting, an authorized sales partner to leading telecom brand AT&T, is seeking motivated Customer Support Representatives to support the AT&T Fiber customer experience team. This role focuses on high-quality Customer Service, accurate communication, and consistent support for AT&T customers regarding service inquiries, billing questions, account assistance, and general AT&T Fiber support needs.

This opportunity offers hands-on training, clear performance expectations, and long-term growth potential within Radiant Consulting’s AT&T campaign.

As a Customer Support Representative, you will assist AT&T Fiber customers through approved communication channels, delivering accurate service information, resolving issues, and ensuring a smooth, compliant Customer Service experience. You will work within established AT&T procedures and maintain professionalism in every interaction.

Customer Support Representative Key Responsibilities

• Respond to AT&T Fiber customer inquiries regarding service, billing, and account details
• Deliver precise, professional Customer Service that aligns with AT&T quality standards
• Provide clear explanations of AT&T Fiber product features, troubleshooting steps, and available support options
• Assist customers with account updates, plan adjustments, payments, and general support
• Document all AT&T Fiber customer interactions using approved systems and reporting tools
• Escalate complex issues as needed while maintaining compliance and service accuracy
• Collaborate with team members to meet Customer Service performance goals and enhance customer satisfaction
• Uphold brand-aligned communication and professionalism in every AT&T customer interaction

Customer Support Representatives Qualifications

• 1–2 years of Customer Service, Customer Support, or call center experience preferred (training provided)
• Strong verbal and written communication skills to support AT&T Fiber customers effectively
• Ability to work in a structured environment with defined metrics, quality expectations, and performance standards
• Excellent attention to detail when managing AT&T account information and documentation
• Problem-solving mindset with the ability to follow Customer Service procedures accurately

Preferred Skills

• Strong interpersonal skills and a professional, customer-focused approach
• Ability to handle AT&T Fiber support inquiries calmly and efficiently
• Team-oriented mindset with initiative, accountability, and reliability
• Interest in career development and advancement within a corporate, performance-based environment

Good to know about the role:

• Performance-driven role, expect to receive an average of $3800 - $4500 Monthly
• Radiant Consulting is an official AT&T Partner and works with authorized AT&T products and services.

If you are looking for a professional environment with long-term growth opportunities, we encourage you to apply today!

Pay: $3,800.00 - $4,500.00 per month

Work Location: In person