Customer Support Representative

Job Title: Customer Support Representative

Location: Remote – Must be Chicagoland

Industry: Nonprofit

Compensation: $20–$22/hour

Work Schedule: Flexible shifts between 7:30 AM – 6:00 PM (schedule may vary within this window)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring on behalf of our client, a well-established and highly regarded organization within a professional services and membership-based environment. This organization is known for delivering valuable resources, education, and support to its members and partners nationwide.

Job Description:

We are seeking a Customer Support Representative who thrives in a fast-paced, high-volume environment and is passionate about delivering excellent service. This role will support customers by addressing inquiries, resolving issues, and guiding them through products and services across multiple communication channels.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information regarding products, services, and processes
• Troubleshoot and resolve customer concerns while ensuring a positive experience
• Document all customer interactions within internal systems
• Identify trends in customer feedback and escalate insights as needed
• Assist customers in navigating online platforms and completing transactions
• Promote relevant products or services based on customer needs
• Maintain data accuracy and support database-related initiatives
• Escalate complex issues to appropriate internal teams when necessary

Qualifications:

• At least 1 year of experience in a high-volume customer service or call center environment
• Proficiency in Microsoft Office, including Excel
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working both independently and collaboratively
• Professional demeanor with strong customer service instincts
• Ability to work a flexible schedule within designated hours

Additional Details:

• Candidates must have reliable internet and a distraction-free workspace
• Strong emphasis on communication and responsiveness in a remote setting

Perks:

• Fully remote work environment
• Opportunity to gain experience with a respected organization
• Collaborative and supportive team culture
• Exposure to a variety of customer interactions and systems
• Potential for long-term opportunities

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.