Customer Support Representative

ABOUT US

CommerceKind is a performance-driven Amazon growth agency helping brands scale through expert PPC management, product launches, private label expansion, and supply chain optimization. With over $750M in generated sales and $35M+ in managed ad spend, we provide end-to-end strategic support to eCommerce businesses worldwide.

ROLE OVERVIEW

We are looking for a dedicated and customer-focused Customer Support Representative to assist our clients, resolve inquiries, and ensure a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and can handle client issues with professionalism and empathy.

WORK SETUP

• Position: Customer Support Representative
• Location: Paragon City, Lahore
• Working Hours: 2:00 PM – 11:00 PM (Mon–Fri)
• Employment Type: Full-Time
• Salary: Up to PKR 120,000/month + Performance Incentives

KEY RESPONSIBILITIES

• Provide timely and professional responses to customer inquiries via email, chat, and phone.
• Resolve client issues efficiently while maintaining high customer satisfaction.
• Assist with onboarding new clients and guiding them through processes.
• Document and track customer interactions using CRM tools.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain knowledge of company services, Amazon processes, and eCommerce solutions.
• Ensure service-level agreements (SLAs) are met consistently.
• Identify opportunities to improve customer support processes.

REQUIREMENTS

• Bachelor’s degree in Business Administration, Communication, or a related discipline.
• 1–3 years of experience in customer support or client services.
• Strong communication, problem-solving, and interpersonal skills.
• Experience with CRM tools and ticketing systems.
• E-commerce or Amazon industry experience preferred.
• Ability to work independently in a fast-paced environment.
• Strong organizational skills and attention to detail.

WHO THIS ROLE IS FOR

• Individuals with excellent communication and empathy skills.
• Professionals who enjoy helping clients and solving problems.
• Goal-oriented candidates who thrive in customer-facing roles.
• Customer support professionals looking to grow within the eCommerce and Amazon services industry.
• Ambitious individuals seeking long-term career growth.

BENEFITS

• Market competitive salary.
• Strong performance-based incentives.
• Leave encashment.
• Gratuity.
• Saturday and Sunday off.
• Flexible working hours.
• Accommodation for relocating candidates.
• Clear growth path into senior leadership.
• Fast-growing Amazon-focused company.

HOW TO APPLY

Send your resume to: hr@commercekind.org

Subject line: Customer Support Representative

DEADLINE

• Applications will be accepted until 25 April 2026.

Job Type: Full-time

Pay: Rs80,000.00 - Rs130,000.00 per month

Work Location: In person