Customer Support Representative

We are seeking a motivated and customer-focused Customer Support Officer to join a well-established premium fashion brand based in DHA Phase 2 Extension. The ideal candidate will be organised, professional, and capable of handling customer inquiries efficiently while supporting the overall customer service and operational processes of the brand.

This role plays a key part in ensuring smooth communication between customers, sales teams, and management, while maintaining accurate records and delivering a high standard of customer experience across all touchpoints.

Timings: 10:00 AM – 7:00 PM

Location: DHA Phase 2 Extension

Incentives: Performance-based incentives

Qualification: Intermediate / Bachelor’s degree

Key Responsibilities:

• Handle customer queries via calls, chat, and social media platforms
• Provide accurate product and order-related information
• Track and maintain records of customer orders efficiently
• Coordinate with internal teams to ensure smooth order processing
• Resolve complaints professionally while maintaining brand standards
• Ensure a seamless and premium customer experience

Skills & Requirements:

• Proficiency in Microsoft Excel
• Familiarity with Facebook & Instagram (customer handling)
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Passionate about career growth and learning

If you’re ready to grow with a dynamic and reputable fashion brand, we’d love to hear from you!

Application Question(s):

• Are you able to commute to DHA phase 2?
• Please confirm your expected date of joining (notice period at current organization)
• Please state your current monthly salary.
• Please state your expected monthly salary.

Work Location: In person