Customer Support Representative

Introduction to Company

Established in 1989, Metropolitan Warehouse & Delivery (MWD) is a leading provider of premier White Glove furniture delivery services in the USA. With operations in 44 cities across the USA and a dedicated team of over 1,200 professionals, MWD specializes in ECommerce furniture delivery, warehousing, and comprehensive white-glove delivery solutions.

Job Specifications

• Time: 5:00 PM - 2:00 AM
• Location: Plaza 145, Civic Center, Phase IV, Bharia Town, Rawalpindi
• Job Type: Onsite - Full Time
• Education: Bachelor’s any field (Under Bachelor's CVS won’t be entertained)
• Experience: 2+ Year in US Sales/Support Customer Services
• Skill Set: CRM. American Accent English

Job Description

• Exceptional and clear communication skills in English are essential.
• At least 2 or more years of experience working with US clients in a direct role.
• Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone and email ensuring a positive and satisfactory resolution.
• Has good analytical and problem-solving skills to deal with difficult customers at times.
• Maintain accurate records: Document customer interactions, issues and resolutions accurately in order to communicate within cross functional teams of the organization.
• Manage and prioritize multiple concerns simultaneously.
• Strong grip on MS Excel and other customer support tools.
• Collaborating with account management team to resolve issues in timely manner.

Employee Benefits

• Market Competetive Salaries
• Promotions & Yearly increments (Based on Performance)
• EOBI & Gratuity
• 2 Yearly Bonuses
• Medical Insurance (Employee, Spouce & Children)
• Employee Health Care Program (Gym, Kitchen/Mess Services, Inhouse doctor)
• Employee Social Activity Program (Tours, Office Celebrations, Team collaboration

Job Type: Full-time

Pay: Rs80,000.00 - Rs100,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Inbound Support: 1 year (Preferred)

Language:

• Professional English (Preferred)

Work Location: In person