Customer Support Representative (CSR)

Role Overview

We are looking for a highly professional and customer-focused Customer Support Representative to handle guest communication for our luxury short-term rental properties.
In this office-based role, you will ensure smooth, timely, and high-quality interactions with guests before, during, and after their stay. Your communication skills and attention to detail will play a key role in delivering exceptional guest experiences.

Key Responsibilities

• Serve as the primary point of contact for guests throughout their stay.
• Respond promptly and professionally to messages via WhatsApp, email, phone, Airbnb, and Booking.com.
• Manage booking confirmations, check-in/check-out instructions, special requests, and follow-ups.
• Maintain accurate and organized communication logs and booking records.
• Coordinate with housekeeping and maintenance teams to ensure seamless guest experiences.
• Handle guest concerns and complaints with empathy, patience, and problem-solving skills.
• Provide daily reports, escalations, and guest insights to management.
• Support listing improvements by reporting recurring feedback and issues.
• Coordination and communication with internal stakeholders

Requirements

• Excellent spoken and written English (clear, fluent, and professional).
• Strong typing speed with high accuracy.
• 14-16 years of education is required.
• Familiarity with Airbnb, Booking.com, or other booking platforms is an advantage.
• Strong multitasking and time-management abilities.
• A positive attitude, patience, and a strong customer service mindset.
• Willingness to work flexible hours, including occasional evenings or weekends.
• For this role, we require excellent English communication skills. No prior experience is needed.

Job Type: Full-time

Pay: Rs40,000.00 - Rs55,000.00 per month

Application Question(s):

• Do you have excellent English communication skills?
• Are you a graduate?

Work Location: In person

Application Deadline: 07/12/2025