Customer Support Representative (CSR) — International

Job Title: Customer Support Representative (CSR) — International

Company: Trans Global Services (TGS)
Location: Onsite
Shift: Night Shift
Experience: 6 months – 2 years (Customer Support / Call Center preferred)
Salary: Market Competitive

Job Description

Trans Global Services is looking for a customer-focused Customer Support Representative (CSR) to handle inbound and outbound customer interactions for international clients. The role involves providing accurate information, resolving customer concerns, and ensuring a positive service experience through professional communication.

Key Responsibilities

• Answer inbound calls, emails, and chats from international customers
• Resolve customer queries, complaints, and service requests effectively
• Provide accurate information about services, processes, and policies
• Maintain proper documentation of customer interactions in CRM
• Escalate complex issues to the relevant department when required
• Follow quality standards, scripts, and service guidelines
• Maintain a professional and courteous tone at all times

Requirements

• Prior experience in customer support, call center, or service roles preferred
• Strong spoken and written English communication skills
• Good problem-solving and listening abilities
• Ability to handle customers patiently and professionally
• Willingness to work in night shifts
• Basic computer and CRM knowledge

What We Offer

• Competitive salary and stable employment
• Training and skill development programs
• Career growth within customer support and operations
• Supportive team and professional environment

Job Type: Full-time

Work Location: In person