Customer Support Representative – International Chat Process (English) – Kolkata, India

Are you an experienced communicator who thrives in fast-paced digital conversations? Fusion CX is hiring Chat Process Executives for its International Chat Support team in Kolkata, West Bengal. In this role, you will assist global customers through real-time chat, delivering precise, empathetic, and professional support that builds trust and satisfaction. If you’re searching for chat process jobs in Kolkata, international customer support opportunities, or customer service job vacancies in Kolkata, this role offers a dynamic environment where skill meets growth.

Job Description:

About the Role

As a Chat Process Executive, you’ll be responsible for managing multiple chat interactions simultaneously, providing accurate product or service information, and ensuring a seamless customer experience. You’ll handle queries with clarity, professionalism, and attention to detail — representing the voice of Fusion CX in every message.

Key Responsibilities

• Handle multiple live chat conversations efficiently while maintaining professionalism and accuracy.
• Respond promptly to customer inquiries in grammatically correct and clear written English.
• Identify customer needs and deliver effective solutions within defined timelines.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Ensure adherence to quality standards and performance metrics such as response time and accuracy.
• Collaborate with internal departments to resolve complex or escalated issues promptly.

Job Requirements:

• Experience: Minimum 1 year of experience in an international chat process (mandatory).
• Education: Graduate in any discipline (graduation is mandatory).
• Communication: Excellent written English with flawless grammar and tone.
• Typing Speed: Minimum 35–40 WPM with high accuracy.
• Skills: Strong multitasking, problem-solving, and time-management abilities.
• Work Setup: Full-time, Work from Office – Fusion CX, Sector V, Kolkata.
• Shift: Rotational 24×7 (8-hour shift + 1-hour break).
• Transport: Cab facility provided for odd-hour shifts.
• Working Days: 6 days per week, 1 rotational week off.

Why Join Fusion CX Kolkata?

At Fusion CX, we don’t just connect with customers, we connect careers with purpose. As part of our international chat process team in Kolkata, you will gain exposure to global service delivery, advanced tools, and continuous learning opportunities that help you grow professionally.

Here’s why this opportunity stands out:

• Global Exposure: Be part of a team that supports international clients and builds world-class CX solutions.
• Growth & Learning: Access continuous training and mentorship to enhance your communication and technical skills.
• Supportive Culture: Work in a collaborative, people-first environment that values your potential and performance.
• Workplace Advantage: Enjoy a safe, accessible, and modern workspace in Sector V, Kolkata, with cab facilities for late shifts.
• Performance Recognition: Get rewarded for meeting quality, accuracy, and customer satisfaction goals.

Looking for chat process jobs in Kolkata, international chat support roles, or a career in global customer service? Apply now and join Fusion CX, where every chat is a chance to build excellence.